Privacy Policy

1. Introduction

Crest View Services ("we," "our," or "us") is committed to protecting the privacy and confidentiality of the individuals and families we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and mailing address.
• Client/Referral Information: Information submitted through our referral forms, including dates of birth, insurance information, and service needs.
• Usage Data: Pages visited, time spent on pages, browser type, and IP address collected automatically.
• Communications: Messages you send us via contact forms or email.

3. How We Use Your Information

We use collected information to:

• Process referrals and coordinate care services
• Respond to inquiries and provide customer support
• Improve our website and service offerings
• Send administrative communications related to your inquiry or referral
• Comply with applicable legal obligations

4. HIPAA Compliance

As a healthcare-adjacent services provider, we take the protection of health-related information seriously. Any protected health information (PHI) collected in connection with our clinical services is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, technical, and physical safeguards to protect PHI from unauthorized access, use, or disclosure.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share information in the following limited circumstances:

• Service Providers: Trusted third parties who assist in operating our website or conducting business, under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection of Rights: When necessary to protect the rights, safety, or property of Crest View Services or others.
• With Consent: With your explicit consent for any other purpose.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly as a result.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of certain data uses
• File a complaint with a data protection authority

To exercise any of these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: